Support
Write to us
Questions, a lion that seems wrong, or an idea for the next chapter: we read every message and reply within two business days. It helps to mention your iPhone model and the app version from Settings, About.
support@leoveld.infoQuestions
How do I read a lion's spots?
Tap the lion to open the loupe. The five large spots at the bottom are the ruler and never need copying. Copy only the small spots: each one sits either above a large spot or between two of them. Touch a cell on the grid and its place lights up on the muzzle, and the other way round.
Why was my answer marked wrong?
After every verdict the app lays the lion's real pattern over your grid. Red marks show each place where they differ. Often a spot was copied one position to the side, or two look-alike lions differ by a single spot. The sighting is written down correctly either way, so your ledger never holds a mistake.
Why does a lion have two grids?
The left and right sides of a muzzle carry different patterns. From chapter three, lions turn their heads, and you record the second side to complete the card. A lion seen only from one side has a question mark on the other.
How do chapters open?
Each chapter opens after eight correct verdicts in the one before. The chapters are first meetings, look-alikes, the other side, tall grass and dusk. Earlier chapters keep coming back mixed in with the new one.
What is the sighting of the day?
Once a day you meet a lion in a real reserve: the Serengeti, the Okavango Delta, Kruger or Gir Forest. The local time, light and weather come from Open-Meteo. Without a connection the app uses typical conditions for that month, so the sighting is never lost.
Do I need an account or a connection?
No account exists. The whole game works offline; only the sighting of the day's live weather and the version check on launch use the network, and both carry on without it.
Does Leoveld cost anything or show ads?
No. There are no purchases, no subscriptions and no advertising.
Can I change the language?
Leoveld speaks English, Danish, German, Greek, French, Hungarian, Italian, Polish and Romanian. It follows your iPhone's language; to choose another for Leoveld only, open the iPhone's Settings, Apps, Leoveld, Language.
How do I start over?
In the app, open Settings and choose Erase the ledger. It removes every lion, sighting and chapter and cannot be undone.
If something goes wrong
Notifications are not arriving
Leoveld only sends occasional news about new chapters and updates, so quiet weeks are normal. Check that you allowed them: open Settings in the app and tap Notifications, or open the iPhone's Settings, Notifications, Leoveld. Focus modes and Notification Summary can also hold them back.
How do I turn notifications off?
Open the iPhone's Settings, Notifications, Leoveld and switch off Allow Notifications. The game works exactly the same without them.
My ledger is empty after reinstalling
The ledger is stored only inside the app on your iPhone and is not synced to iCloud or to us. Removing the app removes the ledger with it, and we have no copy to restore. A device backup that includes app data brings it back when you restore that backup.
The sighting of the day says "typical conditions"
The live weather could not be fetched, usually because the iPhone is offline or the connection is slow. The sighting still works with the typical weather for that reserve and month. Try again later for the live conditions.
The spots are hard to see
Use the loupe, and in tall grass wait a moment for the stems to swing aside. At dusk, drag your finger across the muzzle to move the lantern. The Numbers button labels the five large spots.
Deleting your data
All game data is on your iPhone: Settings, Erase the ledger, or remove the app. We keep nothing about you on our side except e-mails you send us; to have those deleted, write to support@leoveld.info from the same address. Details are in the privacy policy.